Shipping costs are shown on each product page and depend on the destination country. You can change the country at the bottom of any page or in the checkout. Standard shipping within Germany with Deutsche Post/DHL costs €5.99. Orders with extra services, such as ID checks, may cost more.

Usually all orders leave our warehouse in Berlin within 3 business days. You will receive a confirmation e-mail when your parcel is dispatched. Orders paid for in advance (bank transfer) are sent as soon as we have accepted your payment. The estimated travel time of your order is displayed to you in the shopping cart after you have chosen a delivery service. Be aware that the time displayed is just an estimation and starts when we ship your order. If you think your parcel is overdue check the tracking link we sent you with your dispatch confirmation email. If you can’t trace your parcel this way feel free to get in touch.

We offer several ways of payment: Paypal, credit card, bank transfer in advance, bank account debit (Germany only) and cash on delivery (Germany only). No matter how you order, your data is always transmitted encrypted through secure server communication. For some payment services we have charge extra fees (e.g. cash on delivery). Those fees will be displayed to you on check out.

We deliver almost worldwide. For different reasons there are countries which we unfortunately can not serve. If you can’t find your country in the pull-down list in the cart after placing an item there or at the checkout, we unfortunately cannot deliver to that country.

That shouldn't be the case, but can happen sometimes. Please send us an e-mail, include your name, your order number and an explanation of what went wrong with your order. We will make every endeavour to solve the problem at your convenience.

If you didn't find an answer to your question here, just write us an e-mail. We will try to stay calm. Promise!